SONG BIRD OF THE SOUTH--KATE SMITH STAMP GOES ON SALE

CUSTOMER FOCUS SONG BIRD OF THE SOUTH KATE SMITH STAMP GOES ON SALE From left, David Failor, manager, Stamp Services, PMG Jack Potter, Undersecretary of the Army Joseph Westphal and Lou Scheinfeld, former vice president, Philadelphia Flyers. Kate Smith — America’s “Song Bird of the South” and one of the nation’s most popular female singers — yesterday took center stage in Washington, DC, as officials dedicated a U.S. postage stamp in her honor. In a career that spanned almost five decades, Smith, a native of the Nation’s Capital,...

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USING THE POWER OF THE MAIL--USPS DELIVER CALL TO HELP LOCATE MISSING CHILDREN

TOP STORY USING THE POWER OF THE MAIL VALASSIS, NCMEC, USPS DELIVER CALL TO HELP LOCATE MISSING CHILDREN Commemorating the 25th anniversary of the “Have You Seen Me?” program that helps locate missing children, the Postal Service this week will deliver more than 44 million special mailers nationwide. The mailer, created by Valassis, has been customized for six different regions within the United States and features 25 missing children specific to that part of the country. Valassis, the National Center for Missing & Exploited Children...

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CUSTOMERS HAVE OUR NUMBER--more than 57 million customers

CUSTOMER FOCUS CUSTOMERS HAVE OUR NUMBER CALL CENTERS HANDLE MILLIONS OF CONTACTS EACH YEAR Agents at the Convergys call center in Denver, CO. Last year, more than 57 million customers picked up the phone and dialed one of the Postal Service’s toll-free numbers — such as 800-ASK-USPS. Those calls are answered at call centers managed by Convergys Corporation, a USPS vendor since 2003. Convergys’ USPS operations are located in Denver, CO; Orem, UT; and Jacksonville, NC. Additionally, Convergys manages an Internet customer care center...

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‘EMPLOYEE OF THE YEAR’ AWARD--HIGHLY HONORED

HIGHLY HONORED MID-CAROLINAS HR SPECIALIST WINS ‘EMPLOYEE OF THE YEAR’ AWARD Mid-Carolinas District HR Specialist Gary “Tommy” Miller. Charlotte, NC, Human Resources Specialist Gary “Tommy” Miller has been named one of Careers & the disABLED magazine’s “Employees of the Year.” The award was for Miller’s professional and advocacy efforts on behalf of people with disabilities. Careers & the disABLED bills itself as the nation’s first and only career-guidance and recruitment magazine for people with disabilities. Miller, a...

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