IS USPS A BUSINESS?
Early in this period, Postal Service leaders decided to transform the organization to meet customers’ changing needs. They adopted a long-range plan designed to improve service, reduce costs and generate new revenue. This plan helped make USPS a more dynamic and efficient business. Most important, it helped prepare the organization for the challenges it now faces.
The Postal Service has emerged as a role model for government agencies and businesses everywhere that want to do more with less. USPS has responded to the challenges of declining mail volume — a product of migration of messages from hard-copy to electronic — and the historic downturn in the economy with aggressive cost reductions, continued improvement in service and a plan to restructure the Postal Service for the 21st century.
The response to the challenges USPS now faces is ongoing and will require support from Congress and other stakeholders. But much progress has been made. Over the next several days, Link will publish a series of articles describing the steps USPS has taken to improve its business practices.
from usps news link-editor-mr. robert anderson
