OLD IRONSIDES

The Postal Service recently helped commemorate U.S. Navy heritage aboard the USS Constitution, the world’s oldest commissioned warship afloat. Boston, MA, Postmaster Jim Holland and Navy Lt. Cmdr. Anthony Savage unveiled the Distinguished Sailors stamps aboard the ship, nicknamed “Old Ironsides.” The stamps commemorate four sailors. “On behalf...

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PLAY BALL

EVENTS HONOR NEGRO LEAGUES STAMPS AND FORMER PLAYERS From left, San Diego District Manager Dallas Keck, San Diego Padres Executive Vice President Dave Winfield and, far right, San Diego Postmaster Tim Padden. The Postal Service honored the Negro Leagues Baseball Stamps and former players recently during a number of events across the country. At...

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MEASURING A DECADE OF PROGRESS

IS USPS A BUSINESS? The Postal Service has achieved remarkable success over the past 10 years to improve its business model. It has applied sound business practices to deliver consistently high levels of service and to earn higher levels of customer satisfaction — all with far fewer resources. Early in this period, Postal Service leaders decided...

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SWEET PARTNERSHIP

FROM CANDY TO NUTS, A SALES SUCCESS WITH PLENTY OF DRIVE Fresh Beginnings, a Valdosta, GA, gourmet cookie company that focuses on automotive clients, visited a USPS sales team during a recent automobile dealers’ convention. One of Fresh Beginnings’ marketing strategies is a dealer program thanking customers making new car purchases with a designer...

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EMPLOYEE FOCUS--REGISTERING HOPE

A LOOK AT THE USPS MARROW DONOR PROGRAM Huntington Beach, CA, Letter Carrier Hung Chung. Every year, more than 10,000 adults and children are diagnosed with leukemia, lymphoma, sickle–cell or other life–threatening diseases for which a marrow transplant is their only hope for a cure. The Postal Service’s Delivering the Gift of Life campaign...

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BOSTON NEGRO LEAGUES

Northeastern University last week hosted an unveiling of the Negro Leagues Baseball Stamps at its John D. O’Bryant Center for African American Studies. The event paid tribute to early African–American baseball players and their contributions to the nation’s culture and history. Featured speakers included Dr. Raymond Doswell, representing the Negro...

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IS USPS A BUSINESS?

MANAGING COSTS IN A PERFECT STORM Throughout the past decade, the Postal Service has steadily cut costs from its budget. Now, recession–driven revenue declines, ongoing mail volume reductions caused by Internet diversion and a crippling requirement to pre–fund retiree health benefits have combined to cause a “perfect storm” and focus more attention...

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TOP STORY--HAPPY CUSTOMERS PROMOTE USPS

CUSTOMER CONTACT DRIVES ‘LIKELIHOOD TO RECOMMEND’ Early results from the new Customer Experience Measurement (CEM) tool reveal that contact experience — the quality of the relationship USPS develops with customers — offers the most significant opportunity for not only improving satisfaction, but also increasing the likelihood customers will recommend...

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