GOING THE EXTRA MILE FOR A CUSTOMER
 |
| Salt Lake City, UT, Express Mail Service Clerk Carlos Bussell. |
Carlos Bussell likes packages, sacks and scanners. It’s rewarding work for the Salt Lake City, UT, clerk, and he’s earned a reputation for satisfying customers.
So it wasn’t surprising when District Manager Ken McArthur received a letter about Bussell’s work ethic from David and Terry Dittman, business owners in Anchorage, AK.
“Our company uses Express Mail regularly,” the Dittmans wrote. They said a package sent to them from Salt Lake City needed to be recalled, adding Bussell went “the extra mile” to find and return it.
